Store Policies


Orders placed via the website will be processed within 3 business days; Sunday thru Thursday.

After payment your order in Israel will be delivered by our courier company Hashaliach.  Delivery normally will be within 2 business days.

International Orders

Orders will be shipped Eco Post or EMS express shipping.  Eco Post where available will arrive approximately 10 - 15 business days from date of order.  EMS express shipping will arrive approximately 7 - 10 business days from date of order.  You will receive your tracking number by email.


Returns and Exchanges

Return Policy:

Returns must be made within 14 days of receiving. All returns are subject to a 5% fee. Merchandise can be exchanged for two weeks from the purchase date.

For all returns or exchanges, the following conditions must be met:

  • You must provide the original receipt.
  • Shells and hosiery must be unopened in original packaging.
  • Original tags must be attached.
  • The merchandise must be unworn and in the original purchase condition.

You will not be credited for returns when conditions are not met.

Returns From Israel

Returns are accepted in either store or one can pay a 40 NIS courier fee and merchandise will be picked up from your home.

Please package your return and tape securely to the package the return form that you received with your order. You will be called by the courier company "השליח" and you will then give the driver the package.

For returns you will be getting a credit -5% back on to your credit card.

Returns From An International Location

You need to ship items back to us to arrive within 14 days of you receiving the order.  Make sure items are packaged securely and for the customs declaration write that the value is $25.

Please ship the merchandise together with your receipt and order number to the following address:

Head Over Heels, 3 Levush Mordechai, Jerusalem 9527803, Israel.

Please send an email together with the tracking number to sales@hoh.co.il so we can track the shipment.  It is the customers responsibility that the shipment is safely delivered. 

For returns you will be getting a credit -5% back on to your credit card.



To initiate a return in Israel, please fill out the form below and provide your, name, phone number, full address, email, order number and any relevant details.

When shipping by courier you need to package the merchandise securely in a sealed thick bag or small box.

Initiate Your Return by Completing the Fields Below

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